Quality Control

Whitehouse Floors does not have any specific method set in stone for quality control. In other words, they do not use any kind of Quality Control chart. However, they do strongly believe in the stabilization and maintenance of a process to produce a consistent output. Installers are required to perform at their highest level on every job they work on. Quality work and quality products are required for every customer. Because Whitehouse Floors is in the retail segment and service segment, it is difficult to set a particular method in place. It is mainly difficult because each job requires different skills, tools, and time, along with the fact that our services themselves are intangible. Whitehouse Floors generally measures each job to itself. They determine how well a job is going, by comparing it to the standards of that one particular job. They do not compare it to past jobs and this can be seen as a weakness. Whitehouse Floors must realize how helpful measuring their jobs can be to their success and finding out their areas they should most improve on.
Whitehouse Floors LLC always expects the installers to perform at the top of their game. Right now they partake in continuous improvement; however this is a difficult task because they do not have any formal way of measuring their quality. It is known to employees and installers what is expected of them and they have previously been measured by all of the successful jobs they have done. Though this has never really been tallied or formally noted, the installers know they are expected to go through every job so the outcome is a completely over satisfied customer.
Whitehouse Floors definitely needs to develop a way of measuring their quality. This can be done by measuring how many customers are pleased with the service provided of them and how many are not. Whitehouse Floors is always striving to become better and they have previously done this just by evaluating each job on their own. Instead, they need to develop a system in which they can compare each job to the next. This not only will show if the work is improving or depleting, but will overall, help make Whitehouse Floors know where their weaknesses are and therefore, where they need to improve.