Service Process Design

Tangible Services of Whitehouse Floors
Whitehouse Floors offer a huge selection of colors and patterns for flooring. Customers have the opportunity to visit the showroom with a lot of displays and large selection of samples to make their decisions. Additionally, customers are welcome to take any of these samples home or to their place of business to aid in the decision-making. We also provide refinishing services and hardwood and laminate cleaning kits, and if clients would like to install their own flooring, then we can furnish with just the materials. We love helping customers create the right flooring for their decor and lifestyle. We have a professionally trained crew, with all the members licensed and insured, in addition to criminal history checks performed on everyone. Customer can trust us with our superior flooring and services. Every customer is treated with the utmost care and experience. Whitehouse Floors LLC prides themselves on being extremely involved with their customers on every level, from picking out colors to laying out a design for their floors.

Psychological benefits of Whitehouse Floors
After several years of experience, customers feel satisfied with our variety of floors and customization. Costumers count on us for proper flooring materials as well as neat, top-quality floor and carpet installation. The fact that our installers are required to pass a criminal background check and be fully insured makes customers feel safe in opening their doors to our service. Service is supplied by professional trained, licensed and insured staff. Customers also feel assured being in the show room, by being given personal attention from the minute they walk through the door, until they leave. They are all offered refreshments and given all the help they could possibly need, while in the showroom. The showroom is meant to be a place where our customers feel comfortable to make all their flooring decisions now and in the future an easy and pleasant process.

Physical goods of Whitehouse Floors
-Carpeting (Residential & Commercial)
-Hardwood Flooring (Unfinished & Pre-finished)
-Porcelain Tile
-Ceramic Tile
-Natural Stone or Slate
-Cork Flooring
-Laminate Flooring
-Vinyl Flooring
-Hardwood Refinishing (New & Old)
-Cleaning Kits (Hardwood & Laminate)


Whitehouse Floors’ customers are offered customer-routed services where customers want a unique, highly customized experience. Customers have a great deal of decision making power to determine the components of the service. We facilitate an onsite-consultation and after customers decide how, when, and the sequence in which it is delivered. We provide personal service, one on one with each customer.
Whitehouse Floors uses high customer contact. For example, when customers enter the showroom they are immediately greeted face to face with a highly trained professional for all their flooring needs. They are also greeted to a neat showroom with a large variety of flooring samples. We use rarely technology is the service process design. For example, we have no bar codes, scanners or computers that track our inventory. The customization and practical work is done by employees with different type of machinery specified for each individual type of flooring and job needs.
Whitehouse Floors supports its employees; buy providing them with the most recent training in the industry and backing up their decision making. Employees at Whitehouse Floors are looked at as the front line to the business. They are there to ensure a pleasant and informative experience for all of the customers. Whitehouse Floors realizes the importance to content, well trained and trusted employees.
In terms of service recovery, Whitehouse Floors LLC does everything they can to ensure a job goes extremely well. However, there have been cases where a distributor will send the wrong product to the warehouse, therefore resulting in a postponement of a job which was due to completed with in upcoming days. This is handled by immediately verifying the material, re-ordering the material which was expected, scheduling pick up or a return authorization on the wrong material, and then rescheduling of the job. We also guarantee the job will be done professionally and properly. If this does not take place, Whitehouse Floors immediately sends their crew back out to the job site to correct any issues. Everything is done to ensure the customer that the job will be done correctly and Whitehouse Floors has every best intention in mind.
When looking at service guarantees, Whitehouse Floors always checks stock before placing an order. This ensures the customer with a date the product will be arriving. A standard of 1 week is generally used; however, there are many cases where special order products take numerous amounts of weeks. By checking stock with the distributors prior to ordering and making customers aware of the products arrival date, gives the customer relief in knowing when their product will be arriving and that Whitehouse Floors is keeping track of every job. This immensely helps in improving the service process and eludes from any complications from the start of the process design.